Privacy & Confidentiality Terms & Conditions


Last updated: 2019-05-23

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://www.shimmercat.com website and the ShimmerCat product (the "Service") operated by ShimmerCat AB ("us", "we", or "our").

These Privacy and Confidentiality Terms sets out how ShimmerCat AB uses and protects any information that you provide when you use our services or visit our website. The terms have been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy and confidentiality terms to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Summary

ShimmerCat only handles personal data of the contact persons at their direct customers, to the extent that is needed for the normal course of business. ShimmerCat handles log data in their cloud analysis service, and that traffic data includes IP addresses of website visitors. However, ShimmerCat does not have the intentions nor the means to connect those IP addresses to individual persons. For good measure, the log data is encrypted while in transit with state of the art algorithms and deleted within 30 days. Customers and Partners understand that the log data and the cloud analysis infrastructure may be hosted outside the European Union. In no case data or intelligence collected or generated by ShimmerCat’s cloud service is sold or leased to third parties.

What personal information do we collect?

When implementing our solutions, setting up a demo environment, ordering our services or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, company, or other details to help you with your experience.


When do we collect information?

We collect information from you when you fill in forms for demo environments, respond to a survey, fill out a form or enter information on our site, or provide us with feedback on our products or services.


How do we use your information?

We may use the information we collect from you when you fill in demo forms, register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To follow up with them after correspondence (live chat, email or phone inquiries)


How do we protect your information?

ShimmerCat is committed to GDPR compliance. Respect for privacy and security was built into our business from the beginning, and as we’ve grown, our focus on handling and protecting the data that our users entrust to us has remained a priority. We do not use vulnerability scanning and/or scanning to PCI standards. We only provide articles and information. We never ask for credit card numbers. We have security experts working for us. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.


Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to understand and save user's preferences for future visits, and we compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If users disable cookies in their browser: If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. Some of the features that make your site experience more efficient and may not function properly.


Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. We do not include or offer third-party products or services on our website. We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act CalOPPA is the first EE.UU. state law in to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. See more at this link.

According to CalOPPA, we agree to the following: Users can visit our site anonymously. Our privacy policy can be found on our home page, and you will be notified of any changes on our Privacy and Confidentiality Terms through that source. You can change your personal information by emailing us, or by calling us.


How do we handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, or use advertising when a Do Not Track (DNT) browser mechanism is in place.


Do we allow third-party behavioral tracking?

It's also important to note that we allow third-party behavioral tracking COPPA (Children Online Privacy Protection Act) When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old.


Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify you via email within 7 business days.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors. CAN-SPAM Act. The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

To be in accordance with CAN-SPAM, we agree to the following: If at any time you would like to unsubscribe from receiving future emails, you can email us at ops@shimmercat.com.


Confidentiality

During the course of normal operations ShimmerCat and its Partners may get access to each other business data. Unless the parties agrees otherwise or under compelled by law or court order, said data shall be considered Confidential Information. The parties will refrain from using Confidential Information for any purpose other than to carry out the agreed terms of this Privacy and Confidentiality document, or to disclose Confidential Information to any third party. ShimmerCat may only pass on Confidential Information to those of the Providers employees or contractors who need to know the information for the purpose of this Privacy and Confidentiality document. Prior to the disclosure of Confidential Information to employees or suppliers the Provider make the point that the Confidential Information is confidential, and beneficiaries must sign a confidentiality agreement containing provisions similar to those of this Privacy and Confidentiality document.


Contact Us

If you have any questions about these Terms, please contact us.